At Hannachi Artigianale, we are committed to ensuring your satisfaction with every purchase. Our Refund and Return Policy is designed to provide you with a clear understanding of our procedures for returns, refunds, and exchanges.
1. Eligibility for Returns
To be eligible for a return, please ensure the following conditions are met:
- The item must be returned within 14 days of the delivery date.
- The item must be unused, undamaged, and in its original packaging with all tags and labels attached.
- You must provide proof of purchase, such as the order number or receipt.
- Custom-made or personalized items are generally not eligible for return unless they are defective or damaged upon arrival.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at hannachi.sadok@legalmail.it or call us at +39 366 2679583 to inform us of your intent to return the item. Please provide your order number and a brief explanation of the reason for the return.
- Receive Return Authorization: We will review your request and provide you with a Return Authorization (RA) number and instructions on where to send the return.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package.
- Ship the Item: Ship the item to the address provided in the return instructions. You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. Please allow 5-7 business days for us to process your return.
4. Refund Options
If your return is approved, we offer the following refund options:
- Full Refund: A full refund will be issued to your original payment method for the purchase price of the item, excluding any original shipping costs.
- Exchange: If you prefer, you can exchange the item for another product of equal value, subject to availability. If the new item has a higher price, you will need to pay the difference.
- Store Credit: We can issue a store credit for the purchase price of the item, which can be used for future purchases on our website.
5. Non-Refundable Items
The following items are generally non-refundable:
- Gift cards
- Downloadable software products
- Items that are damaged due to misuse or negligence
- Items returned without a valid RA number
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photos of the damage. We will arrange for a replacement or issue a full refund, including any shipping costs.
7. Return Shipping Costs
You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. In such cases, we will provide a prepaid shipping label or reimburse you for the return shipping costs.
8. Processing Time for Refunds
Refunds will be processed within 7-10 business days after the returned item has been received and inspected. The exact time it takes for the refund to appear on your account may vary depending on your payment provider.
9. Contact Information
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
10. Changes to This Policy
We reserve the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
11. Legal Business Information
- Legal Business Name: HANNACHI MOHAMED SADOK
- Trading Name: Hannachi Artigianale
- Legal Form: Impresa individuale (sole proprietorship)
- Partita IVA (VAT number): 14106881007
- Codice Fiscale (Tax ID): HNNMMD89M09Z352K
- REA number: GE – 502409
