Shipping Policy
Thank you for shopping at Hannachi Artigianale. This Shipping Policy outlines the terms and conditions related to the shipping of your orders.
1. Shipping Options
We offer a variety of shipping options to meet your needs, including local, national, and international delivery. The available shipping options and associated costs will be displayed at checkout.
2. Shipping Rates
Shipping rates are calculated based on the following factors:
- Destination: Shipping costs vary depending on the destination country and region.
- Weight and Dimensions: The weight and dimensions of your order affect the shipping cost.
- Shipping Method: Different shipping methods (e.g., standard, express) have different rates.
The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
3. Processing Time
Orders are typically processed within 1-3 business days. Processing time includes order verification, quality check, and packaging. Please note that processing time may be longer during peak seasons or for custom-made items.
4. Shipping Time
Shipping time refers to the time it takes for your order to be delivered after it has been shipped. Shipping times vary depending on the destination and shipping method selected.
- Local (Italy): 2-5 business days
- National (Italy): 3-7 business days
- International: 7-21 business days (depending on the destination)
Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by factors such as customs clearance, weather conditions, and postal service delays.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Shipping Restrictions
Some items may be subject to shipping restrictions due to their size, weight, or destination. We will notify you if any restrictions apply to your order.
7. Customs, Duties, and Taxes
For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country’s customs authorities. These charges are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs may be prior to purchasing.
8. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to investigate the issue and take appropriate action, such as filing a claim or sending a replacement.
9. Address Accuracy
Please ensure that you provide accurate and complete shipping information at checkout. We are not responsible for orders that are delayed or undeliverable due to incorrect or incomplete addresses.
10. Contact Information
If you have any questions or concerns about our Shipping Policy, please contact us at:
- Address: SALITA DELLA NEVE 17, 16126 GENOVA (GE), Italy
- Email: hannachi.sadok@legalmail.it
- Telephone: +39 366 2679583
11. Changes to This Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.
12. Legal Business Information
- Legal Business Name: HANNACHI MOHAMED SADOK
- Trading Name: Hannachi Artigianale
- Legal Form: Impresa individuale (sole proprietorship)
- Partita IVA (VAT number): 14106881007
- Codice Fiscale (Tax ID): HNNMMD89M09Z352K
- REA number: GE – 502409